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Customer Care

Cash Store’s customer commitment

As Canada’s leading provider of alternative financial products, The Cash Store is committed to ensuring our customers receive the products and services they need along with the knowledge required to make an informed product selection.

We’ve undertaken several procedures to ensure the fair treatment of our customers. These include:

1) Upfront costs and fees

The Cash Store doesn’t believe in hidden charges. We disclose all costs involved with using our alternative financial products to our customers so they can make an informed product decision. Such costs include default and interest charges.

2) Privacy protection

We’re committed to protecting your privacy and the confidentiality of your personal information. The Cash Store does not sell, rent or share your personal information with others or nonaffiliated companies except to provide your requested products or services or when required by law.

3) The right to change your mind

You have the right to rescind a Payday Loan up to the conclusion of the business day following the creation of the loan without incurring any costs or fees. This policy may vary in accordance with provincial regulations.

4) Your financial protection

For your protection, The Cash Store does not allow loan rollovers, where an existing Payday Loan is paid off using a new Payday Loan.

Additionally, The Cash Store restricts loans amounts only up to an approved maximum for each customer depending on several factors including income. This ensures that you do not end up with a loan too large to easily pay off with your next paycheque.

5) Fair collections

The Cash Store employs only fair collection practices in compliance with provincial regulations.

The active implementation of these practices ensures that The Cash Store’s customers receive fair and equitable treatment and helps encourage the responsible use of short-term loans.

If you have any questions about The Cash Store’s customer service policies, please let us know.

Credit counselling services

We at The Cash Store know that debt management can be challenging. In order to help our customers who may require assistance with management of their credit and debt, The Cash Store is pleased to provide a list of recommended nonprofit credit counselling services serving in communities across Canada.

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